Dear Candidate,
Ernst & Young is a global leader in assurance, tax, transaction and advisory services. Worldwide, our 141,000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people, our clients and our wider communities achieve their potential.
At Ernst & Young, we support you in achieving your unique potential wherever you are in the world - both personally and professionally. We give you stretching and rewarding experiences that keep you motivated, working in an atmosphere of integrity and teaming with some of the world's most successful companies. And while we encourage you to take personal responsibility for your career, we support you in your professional development in every way we can. You enjoy the flexibility to devote time to what matters to you, in your business and personal life. At Ernst & Young, we know it's your point of view, energy and enthusiasm that make the difference.
Technical Support Engineer
Essential Functions of the Job:
*Provide client support and technical issue resolution to IT requests via E-Mail, phone and other electronic medium.
*Obtain general understanding of OS and application operations related to company offered services. Able to work independently and efficiently to meet deadlines.
*Able to promptly answer support related email, phone calls and other electronic communications.
*Self-motivated, detail-oriented and organized.
*Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Knowledge and Skills Requirements:
*Troubleshoot Loadset issues (desktop ) and its applications
*Managing AD accounts, Printer installation, Network drive mapping, Software installations
*Support Encryption Software
*Identify and remove Virus infections on machines
*Troubleshoot and resolve Internet Explorer issues
*VPN installation and troubleshooting
*Lotus Notes Configuration, archival
*Troubleshooting Lotus Notes Replication issues
*Troubleshoot Lotus Sametime Connect issues
*Support LAN/Wi-Fi connectivity issues
Desired technical experience & qualifications
*Minimum two years" experience in providing technical support
Good communication skill.
Basic network and operating system knowledge and troubleshooting skills
Thanks & Regards
Swapna Sreekumar
Ernst & Young Global Shared Services
Drishya, Kinfra Park, Trivandrum, Kerala 695586, GSS - India, GSS - India
Office: +91-471-408-0808 | | 0471 3381045 /swapna.sreekumar@xe04.ey.com
EY/Comm: 81538
Website: http://www.ey.com
